- The welfare of the horse is of paramount importance, and must be the overriding concern of every UKNHCP Professional member.
- All trimming by hoof professionals must be non-invasive, and will normally leave the horse as, or more, comfortable than it was before the trim. The exception is a horse coming out of shoes, which may require hoof boots in order to be comfortable over hard or rough surfaces.
- UKNHCP Professionals must advise owners to consult their own veterinary surgeon in any case where the horse appears sick or injured. They may also need to have the permission of a veterinary surgeon to carry out body work or other related techniques.
- UKNHCP Professionals should advise clients on how to optimise the horses’ diet, environment and training to improve overall horse health. Where our professionals lack the necessary skills in an area they will seek to work with others as part of a holistic team.
- UKNHCP Professionals must respect client confidentiality, and where case studies are used for research purposes or for training, client’s prior consent must be obtained.
- UKNHCP Professionals should work co-operatively, alongside other equine professionals involved with the horse’s care. Our members should behave with professionalism and courtesy, and should prepared to explain their methods, and the principles of whole horse care both to clients and to other professionals.
- UKNHCP Professionals should keep adequate records in relation to the horses in their care, and retain these for a reasonable period. Records should normally include full contact details for clients, relevant information on their horses and evidence of the health or otherwise of the horse’s health. Photos or video clips should be taken for new horses or where necessary to monitor pathological cases.
- UKNHCP Professionals should make every effort to respond to clients (whether by email, phone or otherwise) as soon as reasonably practicable. If a member is likely to be unavailable for a prolonged period, they should inform clients and arrange cover with an alternative professional if practical.
- UKNHCP Professionals’ fees and charges should be transparent, and should normally be agreed with clients in advance.
- UKNHCP Professionals should make clients aware that they are members of UKNHCP and of the UKNCHP complaints procedure.
- Qualified UKNHCP Professionals are members of UKNHCP who have completed the appropriate UKNHCP training, including ongoing CPD requirements set out below. Affiliates are members of UKNHCP who have not trained initially with the UKNHCP but have been voted by the members to be part of the organisation. Both qualified UKNHCP Professionals and affiliated Professionals must comply with the terms of the code of conduct.
- All UKNHCP Professionals should undertake at least 15 hours of continuing professional development every year. This may consist of preparing talks, research, or attendance at clinics.
- Membership of UKNHCP will run from the date which each member first joined. An annual membership fee of £50 is due one month in advance of the members renewal date. An automatic booking system will remind each member one month in advance. Members who do not pay in advance will no longer be listed on the website and may forfeit the right to membership of the UKNHCP.
- Members may be suspended or expelled as the result of a complaints’ procedure investigation.
- If any client, or any other person involved in the horse’s care, is unhappy with any aspect of a UKNHCP Professional’s conduct, they should in the first instance raise the matter with that professional.
- If the complainant is not satisfied with the professional’s response, and with any steps taken to resolve the complaint, they may complain in writing to UKNHCP, using the contact details below.
- The UKNHCP membership will investigate the complaint within two months of receiving the complaint, and will respond in writing to both the complainant and the professional.
- If the UKNHCP membership is satisfied (in its absolute discretion) that the professional has materially breached the terms of this code of conduct, it may impose sanctions on the member, including suspending the member’s membership, or in the most serious cases, expelling the practitioner from UKNHCP. The membership’s action will be based on a majority vote, and any member who has a conflict of interest is ineligible to vote.
- The UKNHCP membership is responsible for upholding this code of conduct. If the membership suspects that any UKNHCP Professional has breached this code of conduct, the membership should investigate the breach promptly, and may take whatever steps it believes appropriate (including suspending or expelling the practitioner for the most serious breaches).
- UKNHCP is a self-regulating governing body for Horse Care Professionals. It is a limited company run by a board of directors and accountable to its shareholders. All members are eligible to be shareholders, subject to UKNHCP’s articles of association.
- UKNHCP Professionals are expected to have the highest professional standards and to behave in a way which upholds the reputation of UKNHCP at all times.